Chapter 63: “Out With the Old”
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Over the next few months, I felt that Tonya had been acting differently. I couldn’t explain why and when I asked her if she was okay, she would be quick to give me the answer I was looking for. “Yeah, I’m fine.” I was confused for I knew she wasn’t fine.
Meanwhile – back up north – MBNA was preparing to close. In June of 2005, Bank of America bought the credit card giant, causing the entire branch to fear the worst; that they would be out of their jobs. The company reassured them that they wouldn’t do such a thing and our immediate managers surmised that since Bank of America didn’t have an outward telemarketing arm that we would be safe in our profession.
Clearly, it was just a matter of time (and assessment) until the branch was shut down. In fact, not only did the company buyer shut some of the offices, but all of them. The Fort Kent center was consistently one of the top branches in the country, but even stellar numbers couldn’t save us.